Globe Visibility: Customer Service, Third World Style

Globe Visibility: Customer Service, Third World Style

Written By bryanboy

Globe Visibility: Customer Service, Third World Style

Me: But I’ve been calling almost every day for the past two weeks.
Globe Telecom: Actually sir everything is noted here, your follow-ups, all have been noted here.

You may have to adjust the volume so you can hear the convo. Most of it is English though you’ll hear me use brown monkey ooga wooga mooga words every once in a while.

Hell-aw??? Hell-awwww? I signed up for Globe Visibility (wireless broadband internet access) about 3 weeks ago and it was everything I imagined it to be: high-speed internet access anytime, anywhere. For real. I can’t even count the number of times I looked at internet porn whilst being on the freeway during rush hour. Just kidding.

Let the horror begin. Click click click!

Globe Visibility is the greatest invention (for now) on the face of the planet. I know there’s wi-fi service but this thing is like having your OWN unlimited, personal wi-fi 24/7. I signed up 3 weeks ago… paid about US$80 (service fee + 1 month deposit). The monthly fee is around US$45 so it’s not bad at all.

It’s 4:30 in the morning and I’m not really in the mood to do tech speak but to those of you who are blonder and dumber than I am, this "thing", whatever it is, gives you internet access wherever there’s a cellphone signal. You hook it up on your USB port (desktop or laptop, doesn’t matter) and voila, you’re connected to the world.

Everything was fine and dandy until about 10 days ago.

051807_speedOut of nowhere, my "high-speed", wireless internet access went kaput on me to almost dialup-like speeds. It’s horrible.

Sometimes, I can’t even browse at all — especially during mornings and afternoons. It doesn’t matter whether it’s a 3G or GPRS signal. For the most part, the internet connection is crap!

What pisses me off too is whenever I’m working online, my connection stops "halfway". I don’t know how to describe it. For example, whenever I type something on my screen and click the submit button afterwards, all I get is some sort of an error message like "page cannot be displayed" etc etc etc and whatever I typed on the screen is GONE… because of my crappy connection! I have to copy/paste into Word whatever it is that I typed so I have a little "backup" copy.

Whatevs.

I’ve been calling customer service almost EVERY DAY for the past two weeks and damn idiots can’t even give me a straight, solid answer why my internet access is so slow.

I bet you my fat ass those robots were trained to pull random answers out of their hairy brown cunts.

They always, always give silly, generic and canned responses EVERY TIME I call.

I’ve heard it all before: the network is ‘down’, the specified area is currently undergoing an upgrade, the network is currently upgrading facilities, they are upgrading the service, they are updating the software, yaddi yaddi yadda.

BTW, did you know it took me about 2-3 hours to upload the little video/phone conversation to Youtube? The file ain’t that big… it’s about 19 megabytes. It shouldn’t take very long to upload the file. However, it took me soo many attempts!!

Here’s an example. I tried to upload the file and then it stopped when it reached 92%. What a waste of time and bandwidth, eh?

On my 2nd attempt, it stopped at 49%.

At this point I stopped taking screenshots.

I think one of the reasons why their phone reps are so incompetent and clueless is because Globe Telecom does NOT have a dedicated technical support team to handle all Globe Visibility/internet inquiries. The people who answer internet-related concerns are the same people who are trained to handle cellphone-related inquiries.

Excuses, excuses.

I even called on May 13th asking them how long does it take for them to research a problem and the lady I spoke to said "3-5 days".

SAY WHAT NOW?

Yep. Three to give days. It’s beyond ridiculous!

From now on, I’m gonna record EVERY SINGLE conversation I have with them and and post it on my site. I wish I recorded the old conversation from before. Ugh!

Globe Visibility is NASTY. NASTY, I tell you.

It was good while it lasted but these days, my god, it’s horrible!

I should’ve signed up for what’s that other thing? PLDT WeRoam? But no, I was forced on a 2-year contract with this little piece of shit.

If I were you, spare yourself from all the horrors. I suggest that you put those plans on hold for now especially if you are planning to sign up with Globe Visibility.

Don’t get me wrong — Globe Visibility is a godsend.

When it works, that is.

But for the past 2 weeks, the connection is royally fucked and none of them can:

1) give a specific reason why the service is crap (is there an outage? upgrade? they can’t even be consistent on this)

2) give an estimate as to when the service shall be restored to normal

Strangely enough, I’m not the only one who’s experiencing these problems.

Click one of the links below to meet some of my fellow passengers on this silly Globe Visibility boat.

  • [here] Ginormous page with LOTS of comments from unsatisfied subscribers
  • [here] Globe Visibility rant (internet forum) May 15, 2007
  • [here] I have something in common with this person. May 12, 2007

Blah blah blah yaddi yaddi yadda. It’s best to get off my soapbox.

I’m tired.

Globe Visibility please, for the life of god, fix your service. 

All I want is my high-speed internet connection back.

I love Globe Telecom. I really do. The fuckers are really amazing when it comes to new innovations. They really changed the way we live our lives. Hell… I can’t live without my phone/internet access blah blah blah.

If you are a Globe Visibility subscriber, please keep in touch by commenting on my blog — you can also email too. I want to hear your experiences.

As always y’all know how to get hold of me. My email address is bryanboy@gmail.com or SMS +63.915.785.1492.

I love you all!

33 Comments

  1. hating bryan boy...

    i beg to disagree on this blog… before you give comments, try working in a company… BITCH!!!

  2. lisalisa

    omg bryanboy, u speak with a west indian accent…lol, so cute!

  3. thanks for this, we were going to get it but no more.
    ps. do you love the hater too?

  4. bryan, everytime i visit your website, it hangs up on me for about 3 minutes..is it just my computer or is anyone experiencing the same thing?

  5. joylet

    Globe tech support sucks. My line got discon once and I paid right away, and it took them almost 3 days to reconnect me again. I had to pull some strings from friends inside Globe for them to have it reconnected right away. It seems, the stupid tech support people who handled my follow-ups just had to ACTIVATE the line again.. which they didnt do. Hay nako bryanboy. Hinihintay lang nila yung mura mo. Hirap sa kanila, kailangan murahin pa bago gumawa ng action. And to think. you’re a platinum holder pa! what a shame! PLDT Globe.. we’re all at their mercy. AND THEY SUCK!

  6. Maybe that’s why your site is giving me a lot of problems. Like Ti 10:37 said, it keeps hanging up on me. Sometimes I give up and just exited before I blow a fuse.

  7. Posted by: hating bryan boy
    i beg to disagree on this blog… before you give comments, try working in a company… BITCH!!!
    ____________
    bryanboy is within his rights to complain because he is a paying customer.He did his end of the bargain, pay sign whatever and the globe guys should do their end which is provide the service. Having intermittent internet isnt part of that service he paid for. So if he is pissed off about the sucky service and the company then so be it. Besides he did mention how to make him stop from complaining, just fix his goddamn service. Think before you type you clueless hater.

  8. omg..i’m usually patient and nice when i call customer service here in the US..i don’t think i’ll have patience with that person that helped u bryanboy..pinaikot ikot ka lang..hehe..she was talking out of her arse..lol

  9. patchwork

    globe visibility sucks… I have been a subscriber for about 3mos now( okay I have been thinking about cuttting the crap out of it…) so I am now planning to DC my visib and pay the 10k pesos for the terminaFUCKtion fee… ughh!! kudos to u bb!

  10. enigma

    Globe Telecom has always been pathetic. All of them. (Except my ex.)

  11. Globe Visibility’s Tipping Point

    The honeymoon is officially over. Watch out Globe, time to start monitoring your online reputation before it’s too late. It all started with people leaving comments on my Globe Visibility post. You can see the evolution of comments from ‘wow Globe Visi…

  12. diane

    ps. you might try to want to visit their offices. the best is the one at podium (daw). so far, i’ve been using Visibility for around 5 months. wala namang issues.
    btw, upload is slow talaga sa Visibility. it’s only the download connection that’s fast. =)

  13. I contacted Globe support like 9 times already… like the rest of you I get the runaround..
    I will probably wait until monday or tuesday to have it disconnected.. heck, a 128 KBPS ISDN is lightning fast compared to Visibility…
    I have no intention however of paying 10K for this garbage.. it almost look like a scam if you ask me. If they demand the disconnection fee.. then I guess I will have to report it to DTI first..

  14. hating bryan boy: if u hate bryanboy… why did u visit this site over and over again… dumb ass

  15. Lyell019

    grrrr…
    i have the same experience. i got my globe visiblity since december of last year and it totaly sucks. DSL is way way faster. GRRRRRR

  16. Stevie

    that was a huge fucking waste of time listening to that shite

  17. Hi guys!!! kala ko nga dati huawei ko may problem. i called customer service nung May 8 2007, sabi nila laptop ko daw may problema. E, how come maski san ko ilagay, ganun pa rin? nun pumunta ako Globe business center nung May 14 kasi naiinis na talaga ako, they admitted having a 3g problem.
    This is so not worth it. 2000 pesos for a gprs speed connection! i have written a blog na rin about this. dati ok talaga service as i have written sa blog ko,pero now, araw araw ako magbblog sa different blogs ko until maayos yan.
    i want to let people know naman what they will get from their 2000 bucks.
    http://vince1.blog.com

  18. Sybilla

    Same problem with my visibility line.. i also have the 2k unlimited. it used to be the best thing on techie earth but nooooo, nowadays im lucky if i can open my emails in just one try. i call customer service every freakin day. sometimes it takes 3 calls to get someone who actually knows what globe visibility is. some customer reps would end the call and say i have to dial 2199 because visibility is being handled by another dept(the number doesnt work). i’ve asked for billing adjustment but they just told me to ask for it when my globe visibility already has a stable connection. they just really suck! the customer agents are sooo cocky when they tell you the connection is really intermittent and they cant do anything about it.. minsan nasisigawan ko na nga eh.. this really really sucks!

  19. Sybilla

    Same problem with my visibility line.. i also have the 2k unlimited. it used to be the best thing on techie earth but nooooo, nowadays im lucky if i can open my emails in just one try. i call customer service every freakin day. sometimes it takes 3 calls to get someone who actually knows what globe visibility is. some customer reps would end the call and say i have to dial 2199 because visibility is being handled by another dept(the number doesnt work). i’ve asked for billing adjustment but they just told me to ask for it when my globe visibility already has a stable connection. they just really suck! the customer agents are sooo cocky when they tell you the connection is really intermittent and they cant do anything about it.. minsan nasisigawan ko na nga eh.. this really really sucks!

  20. Potnas

    Yah same problem here for the past two weeks.
    – Cannot open sites. Need to reload the site.
    – Too long to open a site.
    – Difficulty connecting via messengers.
    – Even if your signal is HSDPA it’s like your
    using a dial-up.
    But before it’s working well I do not know what kind of problem GLOBE experiencing right now and their service is something like this too slow.
    We must have a re-bate for what we are paying for. 2K for a worst connection? Damn!
    We should get a refund out of this.

  21. shadow77phl

    tell me about it, my darn speed now is a record low of 15.624 kbps! as previously posted i thought something was wrong with the e220 but darn its the whole damn service that is wanting. i guess we can cancel our contracts with them, the way i figure is the contract is bilateral anyway, they provide us with the service, we pay them in return. for crying out loud, they have not provided us the service so i guess we can rescind it!

  22. bikoy888

    eto connection ko
    :::.. testmy.net test results ..:::
    Download Connection is:: 179 Kbps about 0.18 Mbps (tested with 386 kB)
    Download Speed is:: 22 kB/s
    Upload Connection is:: 180 Kbps about 0.2 Mbps (tested with 386 kB)
    Upload Speed is:: 22 kB/s
    Tested From:: http://testmy.net (Server 1)
    Test Time:: 2007/06/17 – 5:27pm
    D-Validation Link:: http://testmy.net/stats/id-EAN0DLKRO
    U-Validation Link:: http://testmy.net/stats/id-GU21TKZ94
    User Agent:: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.1.4) Gecko/20070515 ImageShackToolbar/4.0.7 Firefox/2.0.0.4 [!]
    [URL=http://www.speedtest.net][IMG]http://www.speedtest.net/result/141640874.png[/IMG][/URL]

  23. i love globe

    Upload speed wasn’t slow with Visibility before. When it was initially offered to the public September last year, I immediately signed up. Used to get a DL speed of 256kBps (2048kbps) and 128kBps (1024kbps) UL. Guess Globe wasn’t prepared to handle a high volume of subscribers.
    hating bryan boy, are you a Globe cust svc rep? I would think so because you don’t make any sense.

  24. PLDT sucks. They have been overcharging me. You know the Guild Wars promo last year? I availed it last March 27, 2006. It’s supposed to be charging me for 1 year only but until now they’re still billing me with that!
    Another thing is I lost connection from July 23, 2007 to August 2, 2007 and it’s their fault because they already told us that the error was on their side (Loss of configuration or something like that). They told me that they will give me a rebate… but my billing came and they didn’t even deduct it!
    I’ve been complaining to PLDT every year for 6 years already. I’m a PLDT myDSL Professional subscriber since 2001. That’s 3000 a month and they still have crap service.
    PLDT sucks I wish I could bomb the corrupt people there.
    oh and another thing… yeah i’m using the professional package… but my speed is just the same as their plan 999. sucks.

  25. Mamamayan muna … wag mamaya na :)
    Good post :) – I like my globe though .. I just haven’t tried their visibility :) Though I would want to … but … with such complaints … I dunno … I might still go with it … rather than have Dial up 28.8 KBPS :)

  26. why? why? up to now wala pa rin akong internet connection mag 2 weeks na d2 sa rebskie computer zone dasmariñas cavite ang bagal ng positive response ng maintenance natin sa globe.puro bukas! bukas! bukas! nakakapikon na!!!!!sabotahe sa negosyo ko!!!!!

  27. GLOBE INVISIBILITY… that is what they really should call it. I bought the prepaid kit the other day and it doesn’t work!!! And guess what I thought I was stupid and didn’t know how to install the application on a MAC, so I went to their branch only to find out from the staff themselves that the globe visibility prepaid does not work! My tip my hat to globe, this is the best scam that any top 1000 corporation has come up with. Globe telecom… shame on you!!!

  28. Hi to all: I know this might be already too late for posting a comment but i just get my GLOBE Prepaid Visibility last month. As i have read from the previous posting, i also experienced the same emotions of some people who comment here, like it is realy low-speed internet connection and not high-speed just what GLOBE advertised it. this is my first dissapointment to GLOBE. Second is that when i got my GLOBE Prepaid visibility during their promo @ 2.5K, the leaflets they are giving away is HUAWEI Brand (i forgot the model no) and not ZTE as what they are giving it once you purchased a unit. on this matter i dont have any choie but to accept the unit since i already paid it. is there any chance that i can swap my unit to HUAWEI brand considering that this is the real brand they are offering to the customers? can anyone help if someone who knows from DTI so i can make some petition from it?
    about my experience connecting to GLOBE Visibility, my transfer rate is really a poor or maybe a very poor connection. i only get 5/kbps transfer rate huhuhuhu with HSPDA signal. what more if i get an GPRS signal. it might take me 1 day just to donwload a single file. thanks for reading this comment. and good luck to everybody. my email add if someone wants to help me from my query : gelbey29@yahoo.com… thanks in advance

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